Frequently Asked Questions
Everything you need to know about your HomeFitnessCode journey.
What are your standard shipping times?
Most orders are processed within 24 hours and typically arrive within 3-7 business days depending on your location. You will receive a tracking number as soon as your equipment leaves our warehouse.
Do you offer a warranty on fitness equipment?
Yes, all HomeFitnessCode products come with a standard 12-month warranty covering manufacturing defects. We also offer extended protection plans for peace of mind on larger items like treadmills and rowing machines.
What is your return policy for home gym gear?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging. Please note that return shipping costs may apply for non-defective items.
Can I track my order in real-time?
Absolutely. Once your order is dispatched, an email containing a tracking link will be sent to you. You can also use the 'Track My Order' feature on our website using your order number and email address.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Affirm for larger equipment purchases.
Is assembly required for the treadmills and bikes?
Most of our equipment comes 80-90% pre-assembled. Clear, step-by-step instruction manuals and necessary tools are included in every box to ensure you can set up your home gym in under 30 minutes.